TERMS & CONDITIONS
Last Updated: November 2025
These Terms & Conditions (“Terms”) apply to the SMS/text messaging program operated by Pointer Cooling & Heating (“we,” “our,” “us”).
Program Description
By opting in to our SMS program—either by submitting a form or providing your phone number—you agree to receive:
Appointment reminders
Technician arrival updates
Service confirmations
Invoices and payment reminders
Promotional or marketing messages (optional)
Message Frequency
Message frequency may vary depending on your service needs and communication activity.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP.
After opting out, you may receive one final confirmation message.
Help & Support
For assistance, reply HELP or contact us:
📧 Email: comfort@pointercoolingandheating.com
📞 Phone: 843-499-1805
Message & Data Rates
Message and data rates may apply depending on your wireless carrier.
You are responsible for any charges related to text messaging.
Privacy
Please refer to our Privacy Policy to learn how we collect, use, and protect your information.
Liability
SMS delivery may be affected by:
Your mobile carrier
Network congestion
Device or service issues
Pointer Cooling & Heating is not responsible for delayed or undelivered messages.
Contact Information
For any questions regarding these Terms, please contact us at:
📞 Phone: 843-499-1805
📧 Email: comfort@pointercoolingandheating.com
📍 Address: 1005 Cass Dr, Moncks Corner, SC 29461, United States